Legal

Privacy Policy

How we collect, use and protect your personal data.

Last updated: May 2026

1. Introduction

Kingscote Haulage Ltd respects your privacy and is committed to protecting your personal data. This notice explains how we collect, use and protect personal data when you visit our website, request our services, make enquiries, or seek quotations.

Please read this notice carefully alongside any other privacy notices we may provide when collecting your data. We reserve the right to update this notice periodically.

Who Controls Your Data

Kingscote Haulage Ltd is the data controller responsible for your personal data. We are a subsidiary of the Morrisroe Group and are registered in England and Wales.

For data protection enquiries, please contact our compliance team:

You may also lodge a complaint with the Information Commissioner's Office at ico.org.uk, though we encourage you to contact us first so we can address your concerns.

2. The Data We Collect About You

Personal data means any information by which you can be identified. We collect the following categories:

  • Identity Data: first name, last name, title, date of birth and gender.
  • Contact Data: billing address, delivery address, email address and telephone numbers.
  • Financial Data: bank account and payment card details.
  • Transaction Data: details of services you have requested or engaged us for, including payments.
  • Technical Data: IP address, browser type and version, time zone, location, browser plug-in types, operating system, platform and device information.
  • Profile Data: username and password, services requested, preferences, feedback and survey responses.
  • Usage Data: information about how you use our website and services.
  • Marketing and Communications Data: your preferences for receiving marketing from us.

We also collect aggregated statistical or demographic data that does not directly identify you. Where aggregated data is combined with personal data in a way that could identify you, we treat it as personal data under this policy.

Special Categories: We do not routinely collect sensitive personal data (such as data about race, religion, health or biometrics) unless specifically relevant to a matter you have instructed us on.

3. How We Collect Your Personal Data

Direct interactions: You may provide personal data by completing forms, corresponding with us by post, phone, email or via our website, for example when requesting a quotation, subscribing to updates, or providing feedback.

Automated technologies: When you visit our website, we automatically collect technical data about your device, browsing actions and patterns via cookies and similar technologies. See our Cookies Policy for full details.

Third parties: We may receive data from technical, payment and delivery service providers; professional advisers such as lawyers, bankers and insurers; and HMRC, regulators or other authorities where required.

4. How We Use Your Personal Data

We only use your personal data where the law permits. This includes:

  • Performance of a contract: to fulfil an agreement for services, or to take steps at your request before entering into a contract.
  • Legitimate interests: to manage and operate our business, improve our services and provide you with a secure website experience, provided your rights do not override those interests.
  • Legal or regulatory obligation: where processing is required by law.
  • Consent: for sending marketing communications via email or text. You may withdraw consent at any time by unsubscribing or contacting us directly.

We use identity, contact, technical, usage and profile data to tailor communications about our services to you. If you have previously requested information, purchased services, or registered with us, you may receive relevant marketing unless you have opted out.

We do not share your personal data with third parties for their own marketing purposes without your express consent.

5. Data Sharing

We may share your personal data with:

  • Our parent company, the Morrisroe Group, where relevant to your enquiry or contract.
  • IT, system administration and hosting service providers who act as data processors under our instructions.
  • Professional advisers including lawyers, auditors, bankers and insurers.
  • HMRC, regulators, law enforcement and other authorities where required by law.
  • Third parties in the event of a business sale, merger or acquisition; any new owner will use your data as described in this notice.

All third parties are required to respect the security of your personal data and comply with applicable law. We do not permit our service providers to use your personal data for their own purposes.

6. International Transfers

We do not transfer your personal data outside the United Kingdom or European Economic Area except to the limited extent necessary to fulfil a contract involving parties outside the EEA. Where we do, we ensure appropriate safeguards are in place.

7. Data Security

We implement appropriate technical and organisational measures to prevent accidental loss, unauthorised access, use, alteration or disclosure of your personal data. Access is limited to employees, agents and third parties with a legitimate business need, and all such parties process data only on our instructions.

We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator where legally required to do so.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting or reporting obligations. Data is then securely and permanently destroyed.

Retention periods are determined by the nature and sensitivity of the data, the potential risk from unauthorised use, the purposes for which we process it, and any statutory requirements. Basic customer and contractual data is retained in line with HMRC and regulatory requirements.

In some circumstances we may anonymise personal data for research or statistical purposes, in which case it may be used indefinitely.

9. Your Legal Rights

Under UK data protection law, you have the following rights:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to request correction of inaccurate or incomplete data.
  • Right to erasure: to request deletion of your data where there is no good reason for us to continue processing it.
  • Right to restrict processing: to request that we suspend processing of your data in certain circumstances.
  • Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract.
  • Right to object: to processing based on legitimate interests, or to direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@kingscotehaulage.co.uk. We aim to respond within one month. We may need to verify your identity before processing your request. No fee is charged for legitimate requests, though we may charge a reasonable fee for requests that are unfounded, repetitive or excessive.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any update constitutes acceptance of the revised policy.